We accept returns of new, unworn items that are in Original Condition and Original packaging for Exchange or Refunds.

To ensure that your exchange will be accepted, we recommend trying your shoes on carpet as hard surface may scuff the bottom of the shoes. We do NOT accept returns on merchandise that have visible scratches, marks, dirt on the outer sole. Items returned in these conditions will NOT be accepted and returned at your expense.
Please review our Standard Return Policy.

To start the return process for your order, please enter your DS order number and the email address from your purchase in the fields below. Your DS order number was emailed to you when you placed your order.


World-Wide Shipping

To more than 50 locations


14 Days Return

Backed by 100% satisfaction


Support 24/7

Email us: info@doreensellyshoes.com


Member Discount

10% on order over $199